How to Overwrite the OS on an Ecrypted Machine

I've recently come across a situation where I had an encrypted Samsung laptop that needed a reimage. The previous owner had encrypted the HDD so that no one who would find /steal the laptop could access the data from it, which made it difficult to even boot from the USB I wanted to use, as it always loaded the OS it had installed. If you are ever in this situation, here is what needs to be done…


10 Ways to Get the Best out of Customer Support

  Customer support has been designed to be a link between the customer and the product. Now, even though we may be super smart and figure out almost everything on our own, there may come a day when customer support is needed. Here are 10 things to keep in mind in order to get the best out of a support interaction:


What Is the Difference between QA and QC/Software Testing

If you work in IT or, at least, had any experience in this area, you definitely know that there are multiple terms to define the testing world. The biggest competitors here are QA (Quality Assurance) and QC (Quality Control) which is basically the same as Software Testing. Let's see how these are defined: Quality Assurance (QA) is a part of quality management focused on providing confidence that…