Will Bots Replace the Human Customer Support Role

Will Bots Really Replace the Human Customer Support Role?

Perhaps it took longer than expected, but the rise of the machines is now at hand. Artificial intelligence is fast becoming more advanced and is now being used in a host of applications. It’s changing the technological landscape as we know it, bringing us closer to Cyberdyne System’s Skynet computer. But let’s not get ahead of ourselves, folks. We’re currently working on and perfecting AI…


Are You Ready to Build Your First Corporate Mobile App?

Are You Ready to Build Your First Corporate Mobile App?

If you haven’t noticed, there’s now an app for almost anything. It used to be that apps were associated more with mobile games, but thanks to mobile app development technologies, that’s no longer entirely the case. Today, there are non-gaming mobile apps that enable people to get things done or get the product or service they need straight from their smartphones. For instance, people no longer…


When Should Businesses Outsource Custom Software Development?

When Should Businesses Outsource Custom Software Development?

Most, if not all companies have a common goal – and that’s to be the best in their field. As industries are becoming more globally competitive, it’s crucial that you continuously evaluate and improve the way you do things to avoid being left behind. It’s also critical that you make the right business decisions, such as when or why you should outsource your company’s digital application or…


Tech Support Scams to Watch Out For

Technical Support Scams to Watch Out For (and How to Spot Them)

Technology has helped the world in many ways, but there’s no denying that there’s a dark side to it. For instance, phones, computers, and the internet can be exploited by fraudsters to deceive unsuspecting users into giving up personal information, and to some extent, their properties too. Technical support scams do just that—they fool the unaware into thinking that there’s something wrong with…