Simple Guide to Understanding Tech Support Jargon-Banner

A Simple Guide to Understanding Tech Support Jargon

If you’ve attended a meeting before with an outsourced tech support agency or with professionals in the industry, then you’ve probably encountered someone blurting out tech terms incomprehensible to others outside the field. During these situations, someone almost always ends up saying, “In English, please.” This familiar image rings true to customers talking to tech support specialists and…


Examples of Corporations Creating Awesome Mobile Apps

9 Examples of Businesses Creating Awesome Mobile Apps

Businesses that venture into the mobile app industry have better chances of interacting with users of their product or service straight on their smartphone. It’s an effective way of engaging consumers, especially since it’s said that an average smartphone user has more or less 17 to 18 apps installed on their phone. Hours spent among smartphone users are also leaning heavily toward app usage,…


Tech-Support-Gone-Wrong

10 Brilliant Examples of Tech Support Gone Wrong

Most businesses these days rely on stable internet connections and complex computer systems to handle their daily operations. So when something goes haywire in your network or device, who you gonna call? Your amazing tech support team (nope, not the Ghostbusters)! These trained professionals are your front liners against a multitude of issues. From network connectivity problems to DDoS…


Bespoke-Software-Pros-and-Cons

The Pros and Cons of Building Bespoke Software

A streamlined operation is a part of what helps businesses achieve their goals. Having an organized process means knowing you have the tools needed to meet operational objectives as a company—and this includes business software solutions. Generally speaking, organizations need specialized software that fulfills their business needs. Developers understand these prerequisites and have the tools…


The-World-Needs-More-Software-Developers

The World Needs More Software Developers!

The rise of technology and digital tools in today’s modern world is evident. Everywhere you turn, you can see a student working on their laptop in a coffee shop or a kid playing games on their parent’s smartphone. The widespread use of smart devices is set to expand in the coming years, until one day, no one will be able to recall what life was like before phones and other gadgets. Because of…


The-Future-Of-Technical-Support-Outsourcing-Banner

The Future of Technical Support Outsourcing: Top Trends and Things to Know

2018 is coming to a close, and most people live, breathe, and eat the Internet. It has empowered consumers to perform a lot of tasks that previously took a lot of time to do, such as shopping, learning, banking, and more. The world has become a smaller place because of this, as the internet allows people all over the world to meet at a common place: online. To keep up with the needs of the…