SaaS-Customer-Support

10 Tactics for SaaS Companies to Deliver Awesome Customer Support

Advancements and other developments in cloud technology have opened doors for software as a service (SaaS) companies to grow across different industries. It has increasingly become a common delivery model for ‘on-demand software’ involving various business applications that can be easily accessed online. This kind of convenience is one of the key factors that’s been driving its growth in the…


The Dangers of Bad Mobile App Support

Here’s What Can Happen If You Don’t Offer Mobile App Support

Nowadays, when you don’t have expert app developers creating apps for your business, you’re passing on a great opportunity to expand your company in more ways than one. Simply put, your existing customers are on mobile, with research suggesting that 92% of the users’ time on mobile is spent on apps.  So, without a dedicated app for mobile, you could be missing out on some of these great…


6 Qualities to Look for in a Customer Support Officer

Business owners have a long list of priorities when it comes to running their companies, such as budget allocations, marketing efforts, recruitment, and more. However, many fail to recognize the need to invest in another equally important area: customer support. It’s no secret that having and maintaining a great relationship with your customers is one of the key ingredients to your business’…


How Gamification Affects the Software Development Process

There’s a certain kind of elation that games draw out from people, which is the reason why many are passionately into it, particularly video games. Who didn’t enjoy defeating King Koopa to save Princess Peach in Super Mario Bros.? Trash-talking while beating your buddies senseless on a few rounds of Fortnite is also hard to miss out on. Even Tetris took the world by storm during its heydey.…