Arranging Follow-Up

Not all customer problems can be addressed immediately. Most of these situations require follow-up or additional communication.

If you don’t have an answer to a customer’s question, find the answer as quickly as possible and get back in touch with the customer.

One of the most essential steps in arranging a follow-up is explaining what you will do between now and when you get back to the customer, including providing them with a specific date and time. Finally, offer your customers three different ways that they can reach out to you for guidance or assistance whenever they are ready.

When arranging a follow-up meeting, you should always be able to fulfill your promise.