Common Courtesy
Depending on the country or area, common courtesy may range from using thank you manners to standing in line.
Many people take politeness for granted, but this simple courtesy matters more to a customer/guest than you might imagine.
You can add your own ideas to what constitutes common courtesies for the people you serve.
When employees are stressed or rushed, they can unintentionally stop using common courtesy. It’s a natural mistake because it’s easy to focus on simply getting the task completed (being task oriented) without considering how you interact with your customer (process orientation).
In the absence of a pressing emergency, it’s important to be polite and courteous.
A customer’s bad behavior can have seemingly unavoidable repercussions for those at the customer service desk.
When you fail to display basic manners, the situation will deteriorate. You may have experienced this for yourself when your polite conversations and gestures change someone’s attitude from hostile to friendly.