Contact Security/Authorities/Management

Most employees are not trained in security, self-defense, or other methods for dealing with a violent customer. The situations is outside of the employee’s job scope.

Don’t take on the responsibility of policing. If you are faced with any situation that may be violent or pose a security threat, contact security personnel, management and/or the police. If your company has an established policy on this issue follow it.

When threats are made in person, it is important to only record the incident and call the authorities.

At the very least, you need to notify your manager immediately. Safety in a crisis is paramount for all parties involved.