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11 Tips on How to Handle Customer Complaints
Not every complaint points to a valid issue. Not every piece of criticism contains insight. But they all come from your customers, whose approval is imperative to the growth of your business. Now more than ever, public image matters. Social media and the internet make it easy for customers to voice their dissatisfaction and use the reviews of others to determine where their money is best spent.……
7 Steps to Effective Outsourcing
There are several reasons to outsource. Most businesses do it to reduce operating costs. Being able to focus on core operations is another major factor. Improving service quality and gaining access to resources are also possibilities. But in order to reap these benefits, you need to know what is required for effective outsourcing. Failing to do so can be a costly mistake that leaves you with a…
How to Deal with Angry Customers — 4 Psychology Backed Tips
Maybe you’re not exactly a people person. Perhaps you’re just not an angry people person. But when your job involves dealing with less-than-happy customers, you need to know how to respond. It only takes one ordeal to cripple a business. The infamous “United Breaks Guitars” incident reportedly cost the airline a cool $180 million. That’s not the type of thing any customer service rep wants to be…
10 Customer Service Email Tips for Better, Faster Support
Customer service email is a fine balance between quality and quantity. You want to get through as many tickets as possible on any given day, but without losing sight of why each message is important. On the receiving end of every email is a customer. Their experience will determine what they say when they talk about your brand and whether they ever make another purchase. That’s why email is…
The 8 Customer Service Skills And Traits You Should Look For
Not even the world’s best training system can change someone’s personality. If they aren’t a people person, you won’t be able to make them one. The same is true for most other traits, which is why it’s important to look out for them during the hiring process. That said, you can teach skills - it’s just a matter of knowing what to focus on. Both aspects are key to building an effective customer…
5 Industries Where Customer Service Is Everything
Every business has its priorities. Identifying and allocating resources towards what matters most is key to growth, especially on a tighter budget. Some companies will put marketing at the top of the list. Others might want to hire more talent and build a better team. Then there are businesses where customer service is everything. Yours might be one of them. And if it is, you need to adjust your…
8 Causes of Miscommunication and Misunderstanding
Effective communication is paramount to building and maintaining relationships with stakeholders. Whether you’re dealing with clients, customers, coworkers, or companies, failing to get the message across can be a costly mistake. In one study of 400 organizations with 10,000 employees each, communication blunders were responsible for an average annual loss of $62.4 million. Companies with 100…
What’s the Difference Between Customer Service and Customer Support?
Customer service and customer support might seem like interchangeable terms, but they represent different activities. The former involves providing value with the aim of improving relationships. Customer support has more to do with straightforward assistance and resolving any issues that might occur with the product or service. Sometimes, the terms can overlap. Both are critical to the overall…
How to Deal With Rude Customers
We’ve all come across someone who, no matter how kind and respectful you are towards them, wants nothing more than to release their frustration on you. It takes a great deal of patience to communicate with difficult people - especially when your job is to help them. Support agents and representatives know this all too well. When it comes to rude customers, the last thing you want to do is…
17 Customer Service Tips to Keep Your Clients Happy
Delighting customers has stopped being about what you give them but rather, how you give them what they want. Customer experience is what's driving sales now. In the modern world, people want the best, they want it now, and they seemingly can't stand mistakes. That demands a lot from you and might seem like a daunting task, but here are customer service tips that will make all the difference for…