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2022 Business Process Outsourcing Guide
Within the past two decades, business process outsourcing has become increasingly popular with companies ranging from Fortune 500 companies to startups. The vast majority of companies in every industry can now outsource their non-core processes while focusing their resources on core business functions. With the BPO industry continuing to grow, we can expect several interesting trends to emerge…
How To Outsource Marketing Services - The Ultimate Guide
Are you interested in outsourcing marketing tasks to a third party? In order to create brand awareness as well as generate leads for your business, marketing plays a key role. Even so, for most smaller businesses, having an in-house marketing department is not always feasible. In addition to the hiring and training costs, running a full-time in-house marketing team can be a costly endeavor. It is…
The Ultimate Guide to Data Entry Outsourcing for the Year 2021
Are you interested in finding out more about data entry outsourcing? In most cases, data entry is a time-consuming and specialized task that needs to be assigned to professionals with the required expertise. Nevertheless, hiring a full-time employee solely to take care of the data entry process can sometimes be too expensive for startups or small-to-medium sized companies. The truth is, even…
Customer Support Technique #8
Appropriate Nonverbals Nonverbal signals, also known as body language, play an important role in customer satisfaction. Customers tend to be concerned about whether they are a priority to the person they're speaking with based on how much eye contact is made and whether the person standing or sitting appears attentive.
Customer Support Technique #7
Apologize When offering a customer an apology, it’s best to apologize on behalf of your company. When apologizing, don't necessarily think you are admitting fault if you apologize, it does not have to be a long and drawn out speech. Follow the apology up with focusing on solving the problem or addressing customer needs. When you apologize, never say something that sounds insincere or perfunctory.…
Customer Support Technique #6
Allowing Venting Providing customers an opportunity to rant can help them calm down. While venting might make you feel better, it's important to know that there are two different personalities of people. The first type is the “Venter” type -- these individuals will feel better if they let their anger out and talk about why they're upset or angry. But then there's the second personality type:…
Customer Support Technique #5
Admitting Mistakes Responding honestly and taking responsibility are challenging but essential aspects of customer service. When a company, website, or individual makes an error that is behind the problem. It can be difficult to determine who was responsible for the mistake and whether it arose from your own blunder or a company's fault. This helps customers feel reassured in the knowledge that…
Customer Support Technique #4
Active Listening Active listening reinforces your customers' feelings that their opinions are valued and acknowledged. Active listening involves restating the key points of what the customer said, usually in the form of a question, to reinforce this point. For example, “I need to know you're looking for the missing pieces of my product that warrant a refund."
9 ways to ensure that your SAAS is focused on customer success
As a startup, one of the most important things you should never lose focus on is the customers. Although it's hard to start from scratch and sometimes be cut off financially, it will ultimately make you much more successful in securing your company’s future. Entrepreneurs and CEOs know that their startup must be customer-centric, but how does one ensure it? Industries the world…
10 Steps to a Succesfull Customer Support
Great customer service has a connection element – satisfied customers feel like they’re part of our company, and they’d never leave. In order to develop relationships with your customers and win them over, customer service leaders need to find out what passions drive their customers. This will allow the customer service agent to use these passions for a positive relationship with…