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Outsourcing eCommerce Customer Service in 2021: A Guide
There is no alternative to excellent customer service. If you want to succeed in your business, it should be at the heart of everything you do. A customer experience that is positive can lead to 77% of the consumers recommending a company to their friends. In fact, 86% of customers who have experienced a bad brand experience have stopped buying from that brand in the future. It's more than…
The 5 Reasons Every Ecommerce Store Needs Live Chat
When you're shopping at your favorite shoe store, you want to find your size in a pair of boots that caught your attention, but you're not able to find it. You wonder: do they have them in stock at the moment? And if they don't, are they going to make half-sizes available as well? Trying to find a helpful member of staff isn't working, since there is no one around. You only…
8 strategies to skyrocket customer loyalty in the e-commerce sector
Then you have built your ecommerce store using some of the best tools on the market. You have uploaded some products, and you have even managed to make some sales. You probably know this, but here's some news to let you know: Your work is far from over. In the midst of those initial sales, you are actually at a critical point in your business in terms of making sure those…
Ecommerce merchants: 7 retention marketing strategies
The goal of retention marketing is to engage current customers so that they are more likely to buy from you again and tell others about your business. In contrast, acquisition marketing involves acquiring new leads and converting them into customers. SuperOffice surveyed customers to find out the top three reasons why they leave companies: The company isn't interested…
What are the 10 most important benefits of live chat you should know
Furthermore, you may be familiar with the fact that even though live chat and instant messenger applications (such as Facebook and Twitter) do share some similarities - for example, they both allow you to chat and transfer files - these platforms have distinct differences as well. However, what you may not know is that live chat can provide significant benefits to your…
Customer Service Checklist: 50 Things Every Business Should Do When It Comes To Customer Service
Whether you are planning to build an online business or an offline business, you will need some elbow grease. In order to get an edge on your competitors, you will need to focus more on one aspect of your business than any other: customer service. Keeping your customers happy is the key to keeping them as loyal customers. In this article, we will talk about 50 things that you can do to make sure…
100 Tasks You Can Outsource to Virtual Assistant Services
Here are 100 chores that virtual assistant services may help you with. Providing virtual assistant services to help startups and early-stage organizations get off the ground is an important part of their success. Entrepreneurs, I'm sure, are superheroes, or at least would like to believe they are. At the start of the entrepreneurial process, being a micromanager may be required. However, as time…
How to Outsource BPO Work
As businesses increasingly outsource their office functions to outsourced BPO partners, so they can concentrate on their company's strategic development, they are entrusting more and more of their everyday tasks to the outsourced business process outsourcing companies. There are companies of all sizes, from startups to multinational corporations, who have discovered that outsourcing is…
The 13 Best Ways to Improve Customer Service for Ecommerce
Increasingly, consumers are turning to online shopping as a means to purchase products and services, which has made ecommerce customer service a focal point for those in business. Online customers have easy access to a myriad of social media platforms through which they can share their experiences with a business. Thousands of people can be immediately reached by tweeting, updating their status,…
How to scale your eCommerce customer service with these tools
Upon entering a brick and mortar store, consumers are often greeted (hopefully) by friendly store associates who can provide them with assistance while they browse. There is no face-to-face interaction with eCommerce, but that doesn't mean online businesses should cut corners when it comes to customer service. When it comes to eCommerce, it's of utmost importance that the buyer experience is the…