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Is Your E-Commerce Business in Need of a Help Desk?

    It is important to keep in mind that not every e-tailer needs e-commerce helpdesk software. I dislike the fact that it's seldom (if ever) free, that it takes time for teams to set it up, and that it limits how they can work as a team. It can sometimes consume a lot of resources, and that's unfortunate.   Some of the time, but not all of the time.   A help desk is likely to…


The Best Way to Outsource Support for Your E-Commerce Store

    The growth of e-commerce platforms and stores is accelerating at a rapid rate.   Research has readily predicted that e-commerce's convenience and accessibility would increase for the year 2020 as a result of the convenience and accessibility of online shopping. Nevertheless, unavoidable events have led to an even higher volume of internet purchases, resulting in consumers…


Consider outsourcing your customer service for e-commerce

    It is generally agreed that the last couple of years have seen the rise of an ever increasing number of e-commerce portals, like Amazon, Ebay, etc., all over the world.   It is worth noting that the new-age businesses founded by young technology entrepreneurs have expanded into almost every possible category of products and services, including travel booking, digital wallets,…


Why Outsourcing Customer Support to E-Commerce Brands Makes Sense

    It is no secret that retail can be a challenging industry, with low margins and brands vying for market share even at the best of times. Companies have been scrambling to find a way to stay competitive and to carve out more profit from the current crisis, while simultaneously delivering their products and services to customers with a best-in-class experience. Taking advantage of…


Statistics on Live Chat

    As a consequence of the advancement of technology, there has been a massive change in customer behavior in recent years. There has been a time when it was enough to have your call center number and social media icons on your website, but that is no longer enough today -customers expect real-time communication via email or chat, and they are more likely to choose that method than the…


Statistics about Customer Service

Today, the relationship between businesses and consumers is very different from how it was a few decades ago. At that time, low prices, as well as high quality, were what mattered the most to customers. Advertising was more product-oriented, emphasizing the tangible benefits of the product, emphasizing how high quality is correlated with a more recognizable brand.   These days, many…


Statistics on customer experience

      By 2020, customer experience (CX) will become one of the key aspects of how businesses grow and increase their revenue. By using all channels to interact with the brand, customers expect an exceptional experience. With a unique customer service strategy that incorporates all channels of communication, any business can significantly improve its brand loyalty, customer…


Stats about Customer Engagement

  Are businesses really about what they claim to be? Products or services? How about profits? I guess we can also count on that as well. They are about people, and that is what matters most. It is the story we tell about people that matters most.  As a result, you should use that story in a way that engages your customers and drives them to return for more.    Customer satisfaction is…


42 Stats about BPO

    It is the contracting out of specific needs to external properties by a business process outsourcing organization. BPO activities are included in the following figures, which include both domestic and offshore firms. The global market size of these services has been estimated at 88.9 billion dollars, but this number does not include the informal activities that freelance platforms…


Outsourcing eCommerce Customer Service in 2021: A Guide

  There is no alternative to excellent customer service. If you want to succeed in your business, it should be at the heart of everything you do. A customer experience that is positive can lead to 77% of the consumers recommending a company to their friends. In fact, 86% of customers who have experienced a bad brand experience have stopped buying from that brand in the future. It's more than…