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Proven Methods for Measuring Customer Satisfaction

For any business to succeed, satisfied customers are essential primarily because they are loyal and promise excellent word-of-mouth advertising. However, it’s not as easy to measure as it is to measure website visitors or the revenue earned. But there are metrics and methods available specifically for this purpose. The following are some of them: 1. Customer Satisfaction Score This score is the…


How to Deal with Bad Reviews of Your Online Business

Before we get into how you deal with them, you have to accept that they do happen and, in some instances, it has nothing to do with you. They hurt financially and emotionally as well. It is the emotional part that is usually a problem when service and products providers decide that they are going to say something to their reviewers.  Bad reviews do not necessarily mean that you are bad at what…


17 Customer Service KPI Metrics You Should Be Measuring

Poor customer service can lead to customers leaving, switching to competitors, and leaving bad reviews. Working towards the efficiency of your customer service team is critical to client retention and acquisition. This post explores essential KPIs (key performance indicators) to boost efficiency. By setting KPI targets for your customer service team you can: Better evaluate customer experience…


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7 Ways to Generate Revenue from Your Mobile App

So you’ve built a fantastic mobile app! Now, what’s your next step? How do you plan on generating revenue and achieving a return on investment from it? Bottom line, if your app isn’t paying for itself, you’re just bleeding resources, no matter how great the app’s functionality might be. The mobile app development market shows no signs of slowing down. The app marketplace is growing more…


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10 Tactics for SaaS Companies to Deliver Awesome Customer Support

Advancements and other developments in cloud technology have opened doors for software as a service (SaaS) companies to grow across different industries. It has increasingly become a common delivery model for ‘on-demand software’ involving various business applications that can be easily accessed online. This kind of convenience is one of the key factors that’s been driving its growth in the…


The Dangers of Bad Mobile App Support

Here’s What Can Happen If You Don’t Offer Mobile App Support

Nowadays, when you don’t have expert app developers creating apps for your business, you’re passing on a great opportunity to expand your company in more ways than one. Simply put, your existing customers are on mobile, with research suggesting that 92% of the users’ time on mobile is spent on apps.  So, without a dedicated app for mobile, you could be missing out on some of these great…


6 Qualities to Look for in a Customer Support Officer

Business owners have a long list of priorities when it comes to running their companies, such as budget allocations, marketing efforts, recruitment, and more. However, many fail to recognize the need to invest in another equally important area: customer support. It’s no secret that having and maintaining a great relationship with your customers is one of the key ingredients to your business’…


How Gamification Affects the Software Development Process

There’s a certain kind of elation that games draw out from people, which is the reason why many are passionately into it, particularly video games. Who didn’t enjoy defeating King Koopa to save Princess Peach in Super Mario Bros.? Trash-talking while beating your buddies senseless on a few rounds of Fortnite is also hard to miss out on. Even Tetris took the world by storm during its heydey.…


Agile vs Waterfall Methodologies for Software Development

Software development has become a staple in today’s tech revolution. Brands run countless programs that use computer technology essential in executing various business processes across different industries. This has led to an environment where the construction of a framework is needed, so projects can be implemented within specific protocols. Project management methodologies have been created…


How App Developers Can Reduce the Risk of Cyber Attacks

The evolution of technology has brought seemingly endless benefits to both businesses and consumers. But along with the progress comes a few setbacks, like the increase in the number of cybersecurity attacks for example. The end goal for attackers remains the same—monetary theft. And with around 249,662 new domains and 5,518,007 new hosts launching daily, their targets are continually growing.…