IntelligentBee Receives Honor of Top Romanian BPO Companies on Clutch

  The Romanian business process outsourcing industry is expected to grow by 5%-10% year-over-year according to official authorities. The sector continues to flourish and help the nation overcome the harsh impact of the COVID-19 pandemic on the economy. Headquartered in the beautiful town of Iași, Romania, IntelligentBee is a world-class customer support, BPO, and software development service…

by Costi

differences-customer-support-customer-success

The Difference Between Customer Support and Customer Success Teams

When we talk about your business product or service, there is no doubt that both support and success teams are considered as essential assets for the entire customer lifecycle. Since customer support and customer success are often intertwined, we think that is critical to define and understand their differences and roles, especially when your company’s output is based on a certain tech…

by Daniel Apostu

lucrul la propriul produs digital sau maturizarea unei companii de IT

Working on your own digital product or how to scale a IT company

Digital/online products have been on my mind from a while now and I strongly believe that they are the future of IntelligentBee. Even if we started out as a outsourcing and services company, we developed our own products accordingly to our vision and mission as a company. Our progress turned into establishing our own Product team. Regarding the opportunities that one can find on our local IT…

by Costi

3-reasons-why-you-should-grow-with-golang

3 reasons why you should grow with Golang

Why Golang became the way for many companies? Let’s start answering to this question through an imagination exercise. Did you ever confront with that kind of frustration of dealing with complexity generated by very large teams of people working on very large pieces of software written languages with large feature sets? Well, as you might know already, Golang was created to solve that kind of…

by Costi

App monetization 101

App Monetization Strategy 101: How to Set Your App for Success

The first rule to find a good mobile app monetization strategy is that there is no one-size-fits-all kind of solution. If you’ve landed on this page looking for that, there is no miracle we can work out for you. But if you have an app idea and you’re thinking of turning it into reality, there is a series of questions you should answer to first. Before anything, you should know as much as you can…

by Costi

App Business Guide: How to Get Started?

The average smartphone user spends at least 2.3 hours a day on their smartphones, and 80 to 90 percent of this time is spent using mobile apps. Just open any app store, and you’ll see how there are mobile apps for almost anything you can imagine—from productivity and utilization apps to games. Users download an average of 8.8 apps per month, and the numbers keep increasing. In fact, the number of…

by Costi

Nowadays, you can do almost anything on your mobile device—from instantly messaging colleagues and organizing your work schedule to tracking your expenses. Mobile technology has become so advanced that there’s probably an app for almost anything and everything imaginable. Businesses have also been benefitting from the mobile app revolution more than ever. Up to 83% of marketers claim that having a mobile app is crucial in their marketing strategy. So, if your business don not have a mobile app yet, it’s time for you to hire a mobile app developer and start building one. 5 Reasons to Have a Mobile App for your Business 1. Increase Brand Visibility and Awareness People spend more than two hours a day on their mobile devices, and 90% of this time is spent on mobile apps. This means that a mobile app can help you reach your consumers wherever they are through their mobile devices. It can work in many ways. When users think of a service or a function that they need to address, they go to the app store and see what apps are available. Here, they can encounter your brand through your app. It can also happen the other way around where they find your website and see that you offer a mobile app. Seeing your brand on multiple platforms can increase brand visibility and awareness. Having a mobile app also shows your audience that your brand keeps up with the modern trend, constantly finding ways to provide convenient services. 2. Directly Market to your Audience When a mobile app is open on any device, it’s the only app visible on the screen. While smartphones and tablets have a multitasking capability, often, users use only one app at a time, which makes mobile apps a direct marketing channel. All the information you’d like your audience to receive is on one marketing platform. Sales and promotional messages is now immediately accessible to your audience. You can even send them push notifications to remind them about your products and services. 3. Increase Customer Engagement No matter what product or service you offer, a mobile app allows you to directly send and receive messages from your customers. This direct interaction is what customers value today. Users are more impatient now than ever, and a messaging system within your app allows your brand to provide real-time responses. Whether that’s a simple way for them to check your store hours or follow up on an order, a mobile app will go a long way in terms of increasing customer engagement and improving client service. 4. Improve Website Performance When a user searches for services to meet specific needs, your mobile app will likely be suggested to them, whether they’re doing this on a search engine or app store. Not only will you be attracting users to download your mobile app, but you’re also routing traffic back to your website. Once your mobile app generates buzz, your app and website can also earn backlinks and mentions on high-authority pages. Eventually, your website will rank higher on SERPs, and your mobile app will rank higher on app stores. 5. Collect a Vast Amount of Customer Data Mobile apps can help businesses collect priceless customer information and data. When customers are using your app, you can gather customer details and data that can help your business determine which regions and demographic segments offer the best ROI. You can also determine which features and functions of your app are more useful to your clients. When people try out your apps, they can post highly useful reviews that you can use to create a more profitable and helpful mobile application. Customer data can help you better address client needs, problems, and wants, thereby making your product and service more helpful to your customers. There are many advantages to creating and building your own mobile app for your business. A mobile app not only enables your business to keep up with consumer demands and business trends, but also help your brand stand out from an already saturated market. Consult with a professional mobile app developer today, and start building a mobile app that will help you reach your audience and increase your business revenue. At Intelligent Bee, you can be sure that your mobile app is optimized specifically for your target audience, and will exhibit a great user interface and experience.

Why Your Business Needs a Mobile App to Grow

Nowadays, you can do almost anything on your mobile device—from instantly messaging colleagues and organizing your work schedule to tracking your expenses. Mobile technology has become so advanced that there’s probably an app for almost anything and everything imaginable. Businesses have also been benefitting from the mobile app revolution more than ever. Up to 83% of marketers claim that having…

by Costi

7 Mobile App Development Trends That Matter to Your Business

7 Mobile App Development Trends That Matter to Your Business

Mobile app development is a growing industry—thanks to the increasing number of smartphone users. According to the Digital in 2017 Global Overview report, 4.92 billion or more than half of the world’s population now uses a smartphone. The Ericsson Mobility Report predicts that there will be a total of 6.1 billion smartphone users by 2020. As such, the overall usage of mobile apps is on the rise.…

by Costi

Off-the-Shelf or Custom Software: What's Best for Your Business?

Off-the-Shelf or Custom Software: What's Best for Your Business? [Infographic]

In the ever-evolving digital landscape and competitive business environment, companies are in constant pursuit of perfecting processes to help them deliver the best value and experience to clients and potential customers. Accordingly, businesses have unique and specific workflows that can be automated and streamlined with software, from productivity, collaboration, reporting, messaging, and other…

by Costi

How Custom Software Can Improve Your Business Performance

Each business has its own software needs for their processes and activities to run smooth. However, not all solutions are provided in software available in the market, also known as off-the-shelf software. The crucial thing with off-the-shelf software is that it can only address your concerns up to a certain level. It doesn’t go to the nitty gritty of things where most problems emerge. Also,…

by Costi