Clear communication
Clear communication skills in customer support is the ability to communicate effectively and efficiently with customers to provide optimal resolution. This involves listening to and understanding customer inquiries, responding in a clear and concise manner and being able to confirm customer understanding. Examples of clear communication skills in customer support include: - Being patient and…
Teamwork
Teamwork skills in customer support involve the ability to collaborate across departments and groups of people to efficiently and effectively solve customer problems. This requires excellent communication, interpersonal, and organizational skills. Examples include: • Answering customer queries in a timely and collaborative manner • Effectively working with others to provide exceptional customer…
Self-motivation
Self-motivation skills in customer support is the ability to encourage and motivate oneself to solve customer issues and improve customer service. It requires strong interpersonal, problem-solving, and communication skills. Examples include taking initiative to solve customer problems, proactively helping customers, adapting to customer feedback and expectations, and going the extra mile to…
Stress management
Stress management skills in customer support are techniques and strategies used to help manage and reduce stress when working with angry, frustrated, or dissatisfied customers. Examples include taking deep breaths, practicing mindfulness, and focusing on providing customers with empathy, understanding, and solutions. Other tactics include staying calm, managing expectations, taking a break when…
Multitasking
Multitasking skills in customer support refer to the ability of a customer service representative to handle multiple customer issues or requests simultaneously. This could involve switching back and forth between tasks, phone calls and other projects quickly and efficiently. Examples of multitasking skills needed for customer support roles include being able to juggle phone calls while answering…
Positive attitude
Positive attitude skills in customer support refer to an approach involving patience, good communication, and empathy when dealing with customers. They involve creating and maintaining an atmosphere of trust and understanding with customers, and providing proactive solutions to their issues. This is an important skill as it can increase customer satisfaction and help to build positive…
Knowledge of the product/service
Knowledge of the product/service skills in customer support involves having a comprehensive understanding of the company's products or services, including their features, advantages, and limitations. This knowledge helps customer service agents better assist customers by providing accurate information, troubleshooting issues, and offering helpful solutions. Examples of such skills might include…
Adaptability
Adaptability skills in customer support refer to the ability of customer service representatives to adjust their approach to every customer in order to meet the customer's needs. Adaptability skills require the customer service professional to be flexible, open to suggestions and ideas, and able to find creative solutions. Examples of adaptability skills include the ability to adjust…
Typing and computer skills
Typing and computer skills in customer support are abilities related to the operation of computers and related programs, along with the ability to type proficiently at a given speed. These skills are important for customer support roles, since members of the team may need to be able to operate software or type answers quickly and accurately. Examples of typing and computer skills include…
Patience
Patience skills in customer service refer to the ability to remain calm, friendly, and professional when dealing with challenging and difficult customer service situations. Examples of patience skills include active listening, maintaining empathy and positivity, responding promptly and with appropriate solutions, remaining calm and collected in the face of angry customers, and refraining from…