Chat Support Outsourcing

Have you ever been on a website and gotten completely lost? You’re wondering through the price options or product displays and have a pressing question that needs answers. Who do you go to?  Chat support is becoming a widespread tool for companies to provide assistance and support to their online customers. The era of the telephone operator and the busy hotline is over. Now all of your questions…


After Hours Support Outsourcing

Good customer service is the cornerstone of any business. It allows you to retain your customers, build a loyal following, enhance your brand and, of course, generate more revenue. However, your business hours are fixed and so are the timings of your employees. Does that mean your customers will only need your support when your office is open? Nope. Your customers may need help with your products…


5 Industries Where Customer Service Is Everything

Every business has its priorities. Identifying and allocating resources towards what matters most is key to growth, especially on a tighter budget. Some companies will put marketing at the top of the list. Others might want to hire more talent and build a better team. Then there are businesses where customer service is everything. Yours might be one of them. And if it is, you need to adjust your…


8 Causes of Miscommunication and Misunderstanding

Effective communication is paramount to building and maintaining relationships with stakeholders. Whether you’re dealing with clients, customers, coworkers, or companies, failing to get the message across can be a costly mistake.  In one study of 400 organizations with 10,000 employees each, communication blunders were responsible for an average annual loss of $62.4 million. Companies with 100…


Tips to Increase Productivity within Outsourced Teams

Outsourcing has become a common practice in the business world. Companies have become reliant on the skills and expertise of people outside their business more than ever before. Talk about IT outsourcing alone –in 2018, it was at its highest percentage in five years. Interestingly, businesses not only assign tasks to large corporations but also to mid-sized and small service providers.  A…


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The Difference Between Customer Support and Customer Success Teams

When we talk about your business product or service, there is no doubt that both support and success teams are considered as essential assets for the entire customer lifecycle. Since customer support and customer success are often intertwined, we think that is critical to define and understand their differences and roles, especially when your company’s output is based on a certain tech…