Statistics on customer experience

      By 2020, customer experience (CX) will become one of the key aspects of how businesses grow and increase their revenue. By using all channels to interact with the brand, customers expect an exceptional experience. With a unique customer service strategy that incorporates all channels of communication, any business can significantly improve its brand loyalty, customer…


Outsourcing eCommerce Customer Service in 2021: A Guide

  There is no alternative to excellent customer service. If you want to succeed in your business, it should be at the heart of everything you do. A customer experience that is positive can lead to 77% of the consumers recommending a company to their friends. In fact, 86% of customers who have experienced a bad brand experience have stopped buying from that brand in the future. It's more than…


The 5 Reasons Every Ecommerce Store Needs Live Chat

    When you're shopping at your favorite shoe store, you want to find your size in a pair of boots that caught your attention, but you're not able to find it. You wonder: do they have them in stock at the moment? And if they don't, are they going to make half-sizes available as well?   Trying to find a helpful member of staff isn't working, since there is no one around. You only…


8 strategies to skyrocket customer loyalty in the e-commerce sector

  Then you have built your ecommerce store using some of the best tools on the market. You have uploaded some products, and you have even managed to make some sales.   You probably know this, but here's some news to let you know: Your work is far from over.   In the midst of those initial sales, you are actually at a critical point in your business in terms of making sure those…


Ecommerce merchants: 7 retention marketing strategies 

    The goal of retention marketing is to engage current customers so that they are more likely to buy from you again and tell others about your business. In contrast, acquisition marketing involves acquiring new leads and converting them into customers.   SuperOffice surveyed customers to find out the top three reasons why they leave companies:   The company isn't interested…


What are the 10 most important benefits of live chat you should know

    Furthermore, you may be familiar with the fact that even though live chat and instant messenger applications (such as Facebook and Twitter) do share some similarities - for example, they both allow you to chat and transfer files - these platforms have distinct differences as well.   However, what you may not know is that live chat can provide significant benefits to your…


Customer Service Checklist: 50 Things Every Business Should Do When It Comes To Customer Service

Whether you are planning to build an online business or an offline business, you will need some elbow grease. In order to get an edge on your competitors, you will need to focus more on one aspect of your business than any other: customer service. Keeping your customers happy is the key to keeping them as loyal customers. In this article, we will talk about 50 things that you can do to make sure…


2022 Business Process Outsourcing Guide

Within the past two decades, business process outsourcing has become increasingly popular with companies ranging from Fortune 500 companies to startups. The vast majority of companies in every industry can now outsource their non-core processes while focusing their resources on core business functions. With the BPO industry continuing to grow, we can expect several interesting trends to emerge…


Customer Support Technique #8

Appropriate Nonverbals Nonverbal signals, also known as body language, play an important role in customer satisfaction. Customers tend to be concerned about whether they are a priority to the person they're speaking with based on how much eye contact is made and whether the person standing or sitting appears attentive.


Customer Support Technique #7

Apologize When offering a customer an apology, it’s best to apologize on behalf of your company. When apologizing, don't necessarily think you are admitting fault if you apologize, it does not have to be a long and drawn out speech. Follow the apology up with focusing on solving the problem or addressing customer needs. When you apologize, never say something that sounds insincere or perfunctory.…